Privacy Policy

Effective Date: 6 June, 2026

Ornate Reception (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or enquire about our venue and event services.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Event date
• Event type
• Number of guests
• Any information submitted through enquiry forms, emails, or phone calls

We may also automatically collect certain website usage information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referral source

How We Use Your Information

We use your information to:

• Respond to enquiries and booking requests
• Provide quotations and event-related information
• Communicate regarding venue availability
• Improve our website and customer experience
• Send promotional offers or updates (only where permitted by law)
• Comply with legal and regulatory obligations

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

These technologies help us understand how visitors use our website and allow us to improve performance and user experience.

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing of Information

We do not sell, rent, or trade personal information.

We may share information with trusted third-party service providers who assist us with:

• Website hosting
• Website analytics
• Email communications
• Marketing services
• Business operations

These providers are required to keep your information secure and confidential.

We may also disclose information where required by law or to protect our legal rights.

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms.

We are not responsible for the privacy practices or content of those external websites.

Access and Correction

You may request access to personal information we hold about you or request corrections if the information is inaccurate.

To make such a request, please contact us using the details below.

Marketing Communications

If you receive marketing communications from us, you may opt out at any time by contacting us or using the unsubscribe option provided in the communication.

Children’s Privacy

Our services are intended for adults planning or organising events. We do not knowingly collect personal information from children under 16 years of age.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

Ornate Reception

Address: 16 Rushwood Dr, Craigieburn VIC 3064, Australia

Phone: +61 423 177 320

Email: info@ornatereception.com.au

Business Hours: Monday – Sunday | 11:00 AM – 10:00 PM

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details above.

Australian Privacy Rights

This Privacy Policy is intended to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you believe your privacy rights have been breached, you may contact us first so we can attempt to resolve the matter promptly.